Originally Posted by
tcook052
Me neither and IIRC Hong Kong has this policy and I grumbled at the 18% or whatever automatic gratuity added for what was basically very little service. If it's automatic where is the incentive to work hard and serve the customer from a waiter's point of view? Seems more like a disincentive to me but that is merely MHO.
Yea that seems pretty harsh. I would be ok with this in some high end place that won't compromise its service, but in other restaurants and/or countries where customer service isn't stressed(never been to Hong Kong so not sure what the case is there), it would definitely put me off.