Originally Posted by
HmmDonuts
Any one else have trouble logging into points.com?
I set up accounts for family members and was able to log in for them initially right without any issue soon after setting up the account, but now I am unable to do so. The password isn't the issue.
But when I try to get the password reset and type in the verification code, it keeps giving me the following error message
Sorry, we are not able to validate your email address. Please ensure the email is the same one used to create your Points.com account.
Which is silly, since the email addresses have the original welcome email from points.com. Also, if I try to register again with that same email, it can see that the email address in question is already associated with a points.com account.
The odd thing is my own account has no issues.
Just a thought did you respond back from those new account email accounts confirming setting the new account up? l Can't recall but perhaps they require a response, anyway just a thought. Good luck