Originally Posted by
RO N
Even though I showed up with a genuine reason being late by 08 minutes, I still pay “no show” penalty on each ticket? Do I have any right to contest "no show" charges and get a refund that i have paid as a no show penalty ?
Please elaborate my rights as I believe that I was unfairly treated and I was played few member of staff for 50 minutes until the flight was departed and I was imposed with no show penalty.
This isn't school, genuine reason or not you were late. The airline closes the flight 1 hour before scheduled departure to confirm passengers onboard, departure slot with the airport, ATC, etc. Staff may have been at the checkin desk, but they can't override the closure of the flight to get you on.
A no-show occurs when checkin closes, not when the flight departs.
Sorry to say, but I think you got away pretty cheaply with only a £120 change fee. As you were a no-show at checkin the airline could have cancelled your entire ticket.
If you were late due to health reasons, perhaps follow up with your travel insurance.