Originally Posted by
RO N
Please guide me and tell if I have a right to appeal against the “no show” penalty decision imposed on us by reading my story below...
...Please elaborate my rights as I believe that I was unfairly treated and I was played few member of staff for 50 minutes until the flight was departed and I was imposed with no show penalty.
Well, it appears check-in for QR flights closes 1 hour before scheduled take off;
http://support.qatarairways.com/entr...-counter-close Unless anyone can tell us LHR is different of course.
So I guess that 'by the book' you have little comeback - you turned up after the flight had closed & therefore are treated as a no-show.
http://support.qatarairways.com/entr...ns-of-carriage (Article 6, Para 5)
The circumstances of your lateness, unfortunate & beyond your control they may have been, are not really relevant. TV is full of shows where people have the same story as yourself, with the same outcome usually, it's not QR unique.
I wasn't there to witness events of course, but from your side of the story it appears that the QR staff could have managed this better, both in a professional & sympathetic way. We all hope that staff in any business will at least try & help us find a solution to a problem, but unless we hear from them we don't know for sure their side of the story.
Don't know about Business class passengers being treated differently, maybe someone else can shed light.
You have my sympathy, but I think they've played by the rules.