Originally Posted by
YEG USER
I thought the main issue was that 31 credits were debited from brownbombers account instead of 17.
IMHO the agent in YYZ likely did something very helpful to the OP. I have always been under the impression (and was my experience on a domestic YYC-YHZ-YYT flight) that for direct flights you needed to have your upgrade cleared at the first city in order to be able to upgrade on the 2nd part of the flight (agent in 2nd city will see the pax as a YYZ-SYD pax, not a YYZ-YVR-SYD). If somehow the YYZ agent was able to help get an upgrade cleared in YVR, it is the first I've heard of something like this, and something I'd hope will become more common.
Yeah. We don't know. One possibility was that those were revenue J standby from another IROP flight. It's not like the old days when one can observe the traveller handing over a cert. I am sure that Customer Relations will pass it on to the right dept.