QL is quite correct, IMHO. I ordered once an all was well. The the second time, a month later- nothing received and no notification. I followed up and finally it was delivered- but with no phone card and no signing for it, as supposedly required.

Third time over three months- nothing. I follow up and the agent tells me I'm not eligible-been cut off. he tells me I got a "letter" which I did not. I talk to the supervisor, "Sharat" and he LAUGHs at me! He tells me he hears this all day and that I'm not getting anything, 4/yr, we didn't expect... etc!

After I explained further, he says he's going to investigate immediately and get right back to me tommorrow at the latest. He promises and assures me! That was 2 months ago and I've followed up twice and left messages for him to no avail.

Three times over 3 months is not abuse in my book! The complete failure to communicate is inexcusable. They ask for Email, phone and address and use none of them! Two of my neighbors who are big honcho's on the invetment banking side and in trading at Chase just chuckled (and outright laughed in one case) at what a bunch of "clowns" the consumer division is!

The whole promo is such a shame and embarrasment for them. All they had to do was post the "rules" on their marginally functional website. I for one had enough with Chase! Better service from Mypoints!