Originally Posted by pokee

I agree with all above. They created a new SPG account and it was a big production to have them merged over the phone (online profile problems needed to be sorted out by a tech). Not to mention I've been waiting for my 15K bonus since October. My 3rd statement was generated a few days ago - and STILL no 15K bonus. When I called Amex a couple of weeks ago, they said it would likely take another 30-90 days. Good Lord! They were even a bit snarky with me - which is weird since my Amex Gold card calls have always been amazing. Wonder if that's because the CSRs have more knowledge and control with MRs, but not so much with SPGs?

While the 21K app and the 10K referral bonus sound great, my spouse isn't jazzed about committing to the $120 annual fee...and me? Well, I think churning this card will end up being a massive pain in the a$$ considering all the hassle it's been to get the sign-up bonus (the 21K and the referral bonus would likely be a nightmare to follow-up on). I am going to fight to get my 15K, use 'em up, and then chuck this card in the trash...okay, maybe I am being dramatic. But, man, getting bonus points should not be this hard or take this long!!!