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Old Jan 23, 2013, 6:48 am
  #1  
copyace
 
Join Date: Jun 2007
Location: Chicago (Evanston)
Programs: AAdvantage, mainly
Posts: 22
JetBlue Kicks Us Off Flight: Any Recourse?

My wife and I (who are over 60 and hardly security threats) were kicked off a JetBlue flight from JFK to ORD Monday night by a vindictive flight attendant.

The jetway was jammed because the plane was full and excess luggage was being carried off: too many people with large carry-ons. My wife and I both had underseat bags as our sole luggage -- yet as we started to board, she chose to holler at my wife for carrying what she thought was a big roll-on. We corrected her, told her she had a bad attitude and that we weren't the problem passengers of the night, and when she approached us after we were seated and minding our own business my wife told her she didn't want to speak to her without an apology.

This was enough for her to complain to the captain, and security came to escort us off, saying we had been deemed "risks to the flight". We were offered rebooking the following morning (with no comp hotel), but as we both had to be at work in the AM, we wound up purchasing last-minute one-way tickets on Delta to the tune of $500.

Yesterday, I read this feature article from Huffington Post showing kicking people off flights seems to be a trend with JetBlue:
http://www.huffingtonpost.com/kevin-...b_2512830.html

Any suggestions what to do now that we're back home? Is there a better way to contact JetBlue than the web customer service form? Appreciate any help!

>>Brent
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