Originally Posted by
hillrider
NYT quoted demonstrating employees that "the basic issue is the way they're treated, the way all employeees in this company are treated". Turns out that some of the bad treatment was junior employees having truly awful schedules, which of course were due to the seniority system cherished and promulgated by the unions.
IIRC, his brilliant cost reduction move in the eighties was negotiating a two-track employment system with the unions where existing "legacy" employees got more generous pay and work rules while new hires got hosed in comparison. This was only good enough for a few years, I guess.