I had a major schedule change (MR) with a mis-connect and asked res if I cancelled whether I would get my $30.00 "Travel Bank" funds put back. The agent had absolutely NO IDEA what I was talking about. Rather than educate her, I immediately went to "Plan B" and that was to book another r/t to the same destination & back (same booking code), a few months down the road, for an additional fee of $16.00.

I still don't know what happens to these funds if a trip is cancelled, and apparently neither do many res agents, as they don't have the foggiest idea what "Travel Bank" means!