Originally Posted by
unhappyflyer
Just had my first experience with being PP and it was quite disappointing. Want to go to the JW in New Orleans in early March. Sold out no overrides. Same with Marriott conference center. Many other Marriott properties available. Called the Marriott line, nothing. No help, no offer of assistance, nothing. Sorry they are not taking overrides. The rep didn't even mention PP just said we appreciate your being a Platinum member. I thought they would at least call the hotel. This PP could end up pushing me away from Marriott.
Are you sure that you were talking to a dedicated PP agent? This sounds like pretty bad customer service. Try calling back, ask the agent's name in a way that makes clear that you are writing it down, and verify that they are a special PP agent, not just someone who claims to be able to help you.