I booked a flight on UA metal. Within 24 hours, I cancelled the flight with an assurance from the agent that money will be refunded to credit card. It's been more than a week and nothing back on the credit card. I called UA and they say refund is in the queue in the Houston refunds department. Really? Do you need to manually process every refund?

Does anyone at UA know anything about efficiency?

Please don't defend UA - there is no excuse no matter how many transactions you process.