Very typical for AC sadly

A normal trip really
- flight delayed
- flight canx
- wait in endless line
- rude service
- give up and use the phone
- post on flyer talk
- most everyone has had a similar Air Canastrophe

I'm to the point that if isnt a US airline flying me into or out of my destination and if isn't Westjet flying me internally then I'll rent a car. I just can't risk the AC lottery of bad experiences