Originally Posted by anilisa

Just had a bizarre experience. Sitting in the sudbury airport and, due to weather, flight gets cancelled. it happens, right?

About 30 people pour out of the gate area and into the ticketing desk area. There are 2 counters, both open. There is a queue of approximately 25 people, and I notice the elite/super elite lane is open with no queue. With our elite cards in hand, My colleague and I stand in the empty line.

I understand rebooking takes time and everyone is frustrated. The agent takes someone from the regular line, then someone from the regular line again. We don't say anything, thinking he just hasn't looked up to notice. After this happens 4 times, we politely ask if we are in the right place or if we should rejoin the pther queue. The agent, fairly rudely, tells us to relax and that he will get to everyone eventually.

We decide to call AC reservations and rebook there. I get a seat, my colleague does not. If he had taken from the priority line as is designed to be done(??) we would have both gotten seats.

I just don't understand - Is the line not for that purpose? Anyone flown through Sudbury and had a similar problem? The gate agent's name is Garnet.