Originally Posted by ksgalbre

We arrived in Atlanta at about 2:30am EST and they opened immigration just for us. Once we got through customs and baggage claim (the pilots moved all of the luggage from the broken plane to the new one) there was a host of Delta reps waiting to get everything setup. I'm a Platinum member so they had a room setup for us where they gave us our boarding passes for connecting flights, hotel key (I declined as I had a 7:40 flight and it didn't make sense to go to a hotel just for a couple hours), and for the sky priority members they had food bags with a sandwich and snacks available (they had some food available for everyone else as well). After that they let everyone who was staying in the airport into the Sky Lounge in the F Terminal.

It was definitely an interesting experience. It some ways it was kind of nice to stop and have a nice shower and a sleep in a bed. The people at both the British and American bases were all every nice and accommodating and aside from lack of communication after we landed at Ascension I thought Delta stepped up nicely.