Originally Posted by
sachs1999
I was truely disgusted. Taking all this out even the hotel is so far below what I would expect. They did a lipstick renovation. The insides of the rooms still had 20 year old doors and the walls are paper thin. I have called amex and let them know. They apologized, not much they can do but wanted to get it off my chest.
Absolutely shocking. If they charged you for any of the breakfast I think you could easily fight that, but I'd take this up with Hyatt corporate via complaints channels or social media - this sounds like a truly appalling stay and they need to know how badly this property is performing.