Hey guys,

I'm a new Elevate member so please don't flame me if this question sounds stupid.

I flew and collected about 8000 elevate status points on Virgin America last year (2012) and my last flight was on 12/28 from FLL to SFO.

I was under the impression that elevate status points don't expire so long as you keep making regular flights on the airline. As of today however when I checked my account there were 0 elevate status points and still about 11,000 available points. I'm not sure what happened.

The status points shouldnt have been cancelled since my last flight was just a few weeks ago.

What do you guys suggest? Are the points only accumulated per calendar year and now that we are in 2013 I have to start all over again?

Thanks for helping out a newbie to ff programs!