Originally Posted by Astrophsx

During an 8 hour red-eye international flight I had a broken seat. I brought it to the attention to the flight crew and they literally spent 10 seconds dealing with the problem (they pushed the recline button for me). They told me there was nothing more they could do and walked away. I kind of was scratching my head as they didn't even offer an apology (could this be due to the fact that this was an award flight?).

I tried to ask for more help and they told me that there has been a ticket issued on the flight before it that the seat was not functioning, and that they were going to issue another ticket. They told me my only course of action was to email United about the problem.

I've seen a few other threads with somewhat similar problems, but was wondering what the best course of action is. I'm upset for two main reasons: 1) Not having a seat to sleep in since I have a hard time sleeping sitting up and having to stay awake during a red-eye flight. 2) The fact that there was a ticket already issued and knowledge that the seat was broken that they decided to fill the seat knowing this. The person next to me had been upgraded into first. Is this the regular MO for an airline? To fill the seat even if it is functioning?