Miles for cancelled flight not showing in my diamond club balance
Hi
I cancelled a flight on the 20th December and the cancelled flight shows on my diamond club account, but the returned miles are not included in my diamond club account balance. Therefore I cannot transfer the miles to Avios.
It is 31,250 miles so I am keen to find out how and when this can be rectified so that I can do the transfer to Avios ahead of 31st December.
Thanks