Originally Posted by Allvest

Not exactly. I even asked about paid or points upgrades and was offered no help at all. The Essex house has only queen size rooms and king suites, so there are no king size rooms available for purchase or upgrade. In this case my question was...will I receive an upgrade to the king room or suite upon arrival. The answers ranged from probably not to most likely, and these from the same Platinum line phone agent who said he was afraid to call the property to ask.

I am asking for decent customer/concierge service, not blank entitlement. Normally I don't give a s...t, but when travelling with my son once or twice a year I would like to know he isn't gonna sleep on the floor in a tiny room while so called "suites" (they usually aren't now, are they!) go unfilled.

As for the RC battery park, I can't combine Cent benefits with their third night free promo on the $515 suite they have on offer, so out of principle I just declined. Either we have "status" or not. If we do, what's so bloody hard about issuing a bfst benefit to a platinum premier under the Centurion hotel benefit?

Ridiculous and unengaged customer service to their top tier is just unacceptable.

By the way, I paid for a junior suite at Renaissance bkk a few weeks ago and upon checkin asked about an upgrade. I was told "you already upgrade to junior suite!" I left it at that. Sometimes I rally don't care about suites and consider them a bonus, but there are some real eggheads working room management.