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Thread: The benefits of calling back
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Old Dec 20, 2012, 12:34 pm
  #9  
whimike
 
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
Originally Posted by PPS1
Regarding the Gold desk, I put in my skywards number, pin and each person who answered, answered by "Thank you for calling the Gold desk". Could be coincidence as I've never had that before.
Yes, and using your pin sure does get them answering the phone quickly. On average I am on hold for less than 15 seconds.
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