Troy and others who still have 4002 errors:
Incomm is saying that they'll resolve the issue for us. (Thank god - I was dreading dealing with CVS on this.)
I've faxed them a copy of the receipt and front and back of card. They're opening an error ticket on the complaint and said funds will be available in 3-5 days.
Overall, despite the problem, I'm impressed with Incomm. The two staff I've spoken with are helpful and professional.
Anita
I just spoke to incomm who told me its CVS fault and they are washing their hands of it. They said call CVS or go back to them but CVS is saying sorry not our fault. Can you PM who did you speak to at incomm? thanks