Originally Posted by
crazypalooza
OK now i'm confused as to official policy...
the t&c on the general page where it talks about benefits says:
¶¶¶ Room Upgrade: At no additional charge, we’ll do our best to upgrade you to our best-available guest room in the next room category level. Suites are excluded.
However on the detailed page it says:
Room Upgrade
For Gold Elite members the best way is up! So every time you check in, we'll do our best to upgrade you to a premium room - at no additional charge – for your entire stay. Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites, subject to availability identified by each hotel.
So is this really a case of hotels discretion, or are they eliminating suite upgrades as policy?
Great post. When I read this thread, I was thinking, "so what, exactly, is in writing as to the t & c's?"
Better you have spotted and example where they hype goes beyond the t &
. That usually ticks me off.
While I think the OP is going to be mostly equally dissappointed by any brand, here it does seem like the OP is reacting too strongly. But, it was lousy customer service. Why not upgrade an elite as high as you can? You make them a return customer and very happy one. So the hotel was dumb. So don't shop there and tell others. Beyond that, not worth using it as a catalyst. But we all lose it some times. I know I have.