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Old Dec 8, 12, 9:01 pm
Join Date: Mar 2010
Posts: 444
OK now i'm confused as to official policy...

the t&c on the general page where it talks about benefits says:

Room Upgrade: At no additional charge, we’ll do our best to upgrade you to our best-available guest room in the next room category level. Suites are excluded.

However on the detailed page it says:

Room Upgrade
For Gold Elite members the best way is up! So every time you check in, we'll do our best to upgrade you to a premium room - at no additional charge – for your entire stay. Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites, subject to availability identified by each hotel.

So is this really a case of hotels discretion, or are they eliminating suite upgrades as policy?
crazypalooza is offline