[QUOTE=craver;19793028]The star awards issued through Airpoints are refundable less a small fee as long as cancelled prior to departure of the first sector. They can also be changed prior to departure, again for a small fee.

Craver, I was told by the Air NZ when I enquired that the award seat is non-refundable, so it's very interesting to hear what you've said to the contrary.

I shall check again with Air NZ when I speak to them again.

Thank you for sharing your experience.