Originally Posted by
steepndeep
I had my Global Entry interview a few weeks ago at IAD, and no 3 beeps yet. 0 for 4. I have a few questions for those familiar with the Global Entry aspects of this.
My concern is that CBP has messed up. I am getting emails saying I need to have my GE interview or my application will be cancelled, despite having the interview and being told I'm good to go. When I log into GOES, it says I was a no show for the interview and that it needs to be rescheduled.
My guess is one of two things is happening: First, the CBP processed my membership and GOES is showing things differently for whatever reason. I haven't had a chance to test out GE yet so I don't know for sure. Second, and more likely, the CBP messed the process up and I am not officially in GE yet.
Has anyone had this problem? Is there any clear best course of action? Contacting CBP seems hopeless.
I don't want to schedule another interview to avoid any possible "if you had an interivew why did you schedule another interview/you have to do the newly scheduled interview now" type outcomes despite emails of my application being cancelled. Also, I am moving overseas in about a month and availability for interviews seems to be nil in the US until the spring.
Should I just show up to the enrollment center at IAD? I should have known better when I walked out of there thinking, "wow, that was easy".
I don't know why you think contacting CBP is hopeless... it's exactly what you need to do. I would contact the same interview location you went to..they probably will have some record of you showing up there. The phone number is available through GOES and will be printed on your interview confirmation letter. It's very possible the agent just forgot to change you to approved status (there have been other reports of this that I've read on FT). Doing nothing and just waiting and hoping is guaranteed to get you zero results. You could also just show up at IAD if you like but a phone call would be my first step.
The agent should have approved you during your interview..your GE account is active instantly when an agent approves you, and the card is mailed out within 1 day from your interview location.
Also, after you're approved you will need to add your PASSID (available on GOES and will be printed on your GE card) to your reservations in order to get PreCheck..nothing will happen without your intervention.