Hi Madalynn! Welcome to flyertalk, I just want to say I've been a TripIt Pro member for a few years, and I have strong feelings for the product (most of them positive). It is something that has always *just worked* for me and that is absolutely the most important thing for my "travel tools".

That being said, I cheated on you all recently and I went off to look at the competition. And, I still think TripIt works best for me. However...

I'm a bit disappointed by how much it's stagnated, it ceases to feel innovative. I don't want new features every 2 weeks, or a complete overhaul over 3 months (like, Facebook). But there are some things that I wish were fixed or improved...

* First step: please hire the developer(s) behind TripDeck for the iPhone. It integrates with TripIT. Incorporate a lot of their UI elements into the web site and apps. Incidentally, the Apps and web UI need a consistent interface. They're not currently.

* Why can't I see the full date for a day in my itinerary on the web? I see only, for example "Nov...." That's the most useless piece of info: I know I'm traveling in November. At least show the day of the week.

* Why was the map removed from the front page? I think it should be bigger, and more accurate (it used to only register one city from a multi-city itinerary). Now it's basically gone, hidden behind a bunch of clicks.

* I wish you'd show thumbnails instead of those ugly grey suitcases on the main page. I also wish that (a) you expanded your image selection, (b) automatically picked an image for say, the top 250 cities for tripit travellers, and (c) let me upload a picture from a URL.

* I think it would be nice for an improved "Travel Stats" -- a separate page perhaps, with fancy shiny graphs showing all kinds of statistics about my travel. That interests me a great deal. If not a whole thing, an annual report would be cool at least.

* The whole thing needs a minimalist web 2.5 feel...stop showing me so many ads. You want me to book travel through you? Give me one button: plan a new trip. Store general preferences ("do you prefer city center or close to destination address?", "what kind of rental car?", "do you like to travel on sunday?", "what hotel program is your priority?" , "what airline is your priority?"). Then, I should be able to click this magic plan a new trip button, enter destination address(es) and then you generate a whole proposed itinerary according to what you know about me. Dear god, If you got this right and make good suggestions 80% of the time? Bam, you just got alot of my travel business...and could really revolutionize corporate travel. Corporate travel agencies really suck, especially their web sites. The one-off buttons that exist today that say things like "book a hotel yet?" and link me to some lowest-cost thing is not what I want. I can do those things better myself, you have to be *better than me* at it.

Anywho, I hope you take some of the suggestions you hear of flyertalk very seriously, there's a lot of travel money on forums like this and it's available for the taking when you provide good service and products.