FlyerTalk Forums - View Single Post - Booking class on paid ticket not honoured.
Old Nov 21, 2012 | 3:56 pm
  #11  
WineCountryUA
Moderator: United Airlines
2M
Community Builder
Active Streak: 30 Days
15 Years on Site
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 72,955
Originally Posted by DeaconFlyer
If United sold you a fare marked as First class - they have a legal right to honor that contract. Next time you talk to a supervisor, mention the DOT reg 399.88(a).

“The seller of the air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a “mistake.’’’
The issue here is which is the key item; the fare class (A on AC is discount economy) or the label "First Class" -- which (of the two) is the legally binding label???

Last edited by WineCountryUA; Nov 21, 2012 at 4:25 pm Reason: typo
WineCountryUA is offline