FlyerTalk Forums - View Single Post - Starwood needs better folio retrieval
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Old Nov 19, 2012 | 7:05 pm
  #7  
JackE
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Join Date: Nov 2011
Location: California
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Originally Posted by ldsant
I've never had an issue when I've emailed or asked for a folio or group of folios. Did you ask your Plat Concierge for specific folios? What was the response?
No Plat Concierce, as I am currently LTG, in between Plat years.

I contacted CS and received a PDF in a day or two. It was a good experience, but it unnecessarily wasted my time and the CS rep's time, and delayed my billing a client.
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