Originally Posted by
javacodeguy
For the first few months I was IC, I was really confused. Some hotels would give me the card and remove the charge. Some would not give me the card and either remove the charge automatically or remove it after a call. The Lorien gave me the card and then didn't remove the charge. This prompted me to figure out what the actual rule is.
After speaking to InTouch representatives and a couple members of the hotel staff, it is apparently policy to NOT get the Raid the MiniBar credit if you are IC. Your personal preferences are supposed to take the place of this credit.
As long as I actually get my preferred amenities, this doesn't bother me at all. The problem comes at the properties that think a couple slices of fruit and a bottle of water is an acceptable IC amenity. Luckily for me this has only happened at a couple locations, but so far has not since the Lorien.
I have had the same experience at several Kimptons. However; when I did not receive my amenity and mentioned something at check out there was no issue with having the charge removed. At my last stay I mentioned something about wanting to have some water and somebody delivered 6 bottles the next day (I returned all of them since I was checking out but still thought that was nice). I think with Kimpton I'm finding that it is important to say something while you are on property; not after. And yes, it's disappointingwhen the amenity is not received that was requested but they do appear at most properties to want to make it right.