For the first few months I was IC, I was really confused. Some hotels would give me the card and remove the charge. Some would not give me the card and either remove the charge automatically or remove it after a call. The Lorien gave me the card and then didn't remove the charge. This prompted me to figure out what the actual rule is.

After speaking to InTouch representatives and a couple members of the hotel staff, it is apparently policy to NOT get the Raid the MiniBar credit if you are IC. Your personal preferences are supposed to take the place of this credit.

As long as I actually get my preferred amenities, this doesn't bother me at all. The problem comes at the properties that think a couple slices of fruit and a bottle of water is an acceptable IC amenity. Luckily for me this has only happened at a couple locations, but so far has not since the Lorien.