Originally Posted by ashishp

Website redemption was not working so called up AI office on Wed to redeem miles for tickets for parents both senior citizens. Booking was for 17th weekend.

Cost me 38k miles for a return tickets PNQ-DEL for 2 senior citizens and 2400 in taxes. They wouldnt take CC payment on Phone IVR like with private airlines, but ticket was blocked till 12th noon.

Parents (82 and 85 respectively) went down to AI office in Pune thursday afternoon after their morning temple/mandai round. generally ok experience from what i heard. They had the PNR nos with them and made a payment at the cash counter. Only one staff is an old acquaintance, all others are ex-KF clueless children (as per my mother). No form filling, but they asked for ID, checked the PAN nos and issued the tickets. Card payment was not accepted since machine was not working.

For some reason, 2 PNR's were generated, separate for each passenger, even though they are travelling together. Couldnt figure out why? Because they are senior citizens?

Also the call center is now definitely not indigo run: call center answered by somewhat rudeish middle aged lady. But got the work done.

AI people: if you are reading this: please bring back online redemption. PLEASE!