We do value our loyal members and customers and it was not our intent to give you the impression that we don't. We know that in order to have enough points to redeem for a trip in a sleeper, you have spent a lot on Amtrak travel or on the AGR credit card. Your business is important to us and we want you to continue to redeem your points for sleepers. This policy is not being introduced to make redemption travel more difficult for you. If you find that your plans change and the deadline has passed, please be assured that all extenuating circumstances will be considered on a case-by-case basis and we will do our best to accommodate your request to modify your itinerary or refund your points without penalty.


Sincerely,

Vicky Radke
Program Director, Amtrak Guest Rewards