This Ill thought Policy needs Revision!
Hopefully the new GM @ 60 Mass, Doug Varn (and other Senior Managers) will take a look @ this Ill Advised and Unfair Draconian Policy and Modify it to be more in line with the New Rules on Paid Reservations! Having the Same Groundrules for AGR Redemption Trips would be the Sensible and Fair way to go IMO! (ie maybe a 10% penalty for cancelling/revising a Reservation that involves a Sleeper less than 15 Days before Departure UNLESS Valid Circumstances that are listed, ie illness, death, weather emergencies etc occur!) Taking away Hard Earned Benefits from your Best Customers is a Poor Business Model no matter what you are selling! Come on 60 Mass, use your Brains!!
Last edited by jimhudson; Nov 8, 2012 at 11:23 am