FlyerTalk Forums - View Single Post - Award policy changes re: cancellation and no on-board upgrades
Old Nov 6, 2012, 1:48 pm
  #6  
AlanB
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Join Date: Mar 2004
Location: New York, NY, USA
Programs: HH Diamond, Amtrak Exec
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Originally Posted by GoAmtrak
Thanks, Alan, I was not aware of that change. Obviously Amtrak is right to continue maximizing sleeper revenue given the scarcity of space. That still doesn't explain the logic in prohibiting upgrades on AGR tickets. In fact, it makes it even less logical -- and the lost revenue for Amtrak even worse -- if the prevailing accommodation charge bucket is high in any given situation.
Part of the change was indeed no doubt simply to maximize revenue.

However, part of the reason for the recent change regarding onboard upgrades and what they cost is due to eTicketing. While I admit that I don't understand exactly how or why this is the case, apparently eTicketing made things more complicated for the conductors and not easier. I remain at a loss as to why this is the case; one would naturally assume the opposite that it would be easier with the advent of eTicketing. But, again, that is apparently not the case.
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