Originally Posted by
Budley
Maybe they "can do", but when I phoned and got the Indian call centre it was a case of "wouldn't do". I was told to email Skywards in Dubai. Great service (not)!
Further I was really pee'd off because I wanted to use the miles for an upgrade which was available when I expected the miles to be credited, but when they actually arrived in my account a few days later, guess what? Yes, of course, the upgrade availability had vanished.
Must say I'm getting less impressed with Emirates by the day. Maybe time to look for an alternative.
I would have simply hung up and called back. Same thing happened to me this week. I needed the miles to post to my account from the night before. They hadnt, called EK, was routed to India and I experienced the best agent I have ever had the pleasure of talking to. She posted the miles immediately and then went and had a supervisor release J seats for the upgrade award I wanted (DXB-JFK) for mid December.