Long time forum lurker here. But I just wanted to share my experience with this property.

First, I live in Alaska and it is the only SPG property in the state. If I need to maintain Platinum status, I have to stay here.

I've stayed here 3 times in the last month (and have at least 12 more stays scheduled for the rest of the year). Each time I check-in I am not recognized as a Platinum member, nor am I offered any Welcome Amenity. I make sure to request the 500 points as my Amenity, and each time I am met with a blank stare from the front desk clerk. I explain, as part of the SPG program, that Platinum members are given a choice of a welcome amenity, one of which is 500 SPG points. I am then assured the "points will be credited" to my account.

2/3 times I have been upgraded to a Jr. suite (without an provocation on my part), and the other time I was given a room on the club floor. Which I honestly dont care about because I usually just check in and then go home. It's worth it more to me to get the stay credit and the points then it is to actually sleep there.

Upon check-out, each time, I have asked for my folio (because a copy was not slid under my door. Maybe they are trying to save paper?). And, each time I have confirmed that I will receive the 500 point Welcome Amenity. And, each time, I have been told that the front desk clerk "credited [my] account personally." I have NOT ONCE been given my welcome amenity. Each time my account is updated with "amenity received in hotel." I did not receive a F&B credit, I did not even use the internet (which is complimentary anyway), I did not take a parking voucher, I didn't get a free movie, nothing. I had SPG look into it for me, and I was able to fix it the first time. The second time, I emailed the front-desk assistant manager, and the GM. Both assured me I would get the points credited. Eventually, I did. I do not believe I should have to follow up with this hotel each time in order to receive what I was promised.

The Sheraton Anchorage's refusal to adhere to SPG standards ruins the experience for SPG members who come to expect a level of service. This is not a category 3 hotel, and it is not worth 7,000 points per night (and it is definitely not worth the season rates that are charged, please see The Hotel Captain Cook).

Later in the day I am calling the hotel to see exactly what amenity I received during this most recent stay and why, when I specifically asked for points, were the points not given to me.