Originally Posted by Cathay Boy

I guess I'm lucky then (or being DM really helps.) Everytime I had IFE trouble (my memory is 3 times, but probably more in reality, shows you the quality issue of IFEs) I had the cabin head personally come over to apologize, try their best to fix, and if not they will actively find another aisle seat with working IFE for me, and if no aisle seat can be found, they usually give me $200 USD on-board purchase voucher (which, like many said, is pretty useless...) and continue the apology. This last time the ISM personally came over to asked me if I was taken care of with the issue.