Originally Posted by
midlevels
Well let me tell you - as a Gold pax, the same happened to me and the response of the cabin crew was pretty similar. They were not terribly interested in fixing the problem and said that I could change my seat if I liked. I said fine, give me another set of 4 contiguous seats where my family can sit and where the IFE works on all 4 of those seats. They didn't.
At the end of an excruciatingly long HKG-JFK flight, I got a $50 duty free coupon for my trouble, which to me is worth less than the paper it's printed on.
The cabin crew attitude is that "it's a new plane, it's bound to have teething issues, you should expect that things will not work 100% properly. We have more important things to do than fix your IFE."
I guess I'm lucky then (or being DM really helps.) Everytime I had IFE trouble (my memory is 3 times, but probably more in reality, shows you the quality issue of IFEs) I had the cabin head personally come over to apologize, try their best to fix, and if not they will actively find another aisle seat with working IFE for me, and if no aisle seat can be found, they usually give me $200 USD on-board purchase voucher (which, like many said, is pretty useless...) and continue the apology. This last time the ISM personally came over to asked me if I was taken care of with the issue.