I used them recently to book 2 tickets to Hong Kong, Thailand and Tokyo. Their website does not allow for multi-city itineraries, so you have to call their 1-866 number to get a quote. The agent takes down your information and flight details and calls you back with a price. I was quoted $200 less that what other web travel sites were offering. Once you book, you cannot cancel without suffering steep penalties (just like the other discount websites). I immediately called Air Canada after to confirm my flight and to aslo select my seats. I would definitely use them again! The service was great and so was the price.