Originally Posted by msk6261

I guess I don't understand this program at all!

Both my spouse and I have GE and have been approved for Pre-check. We have all our numbers registered with all the airlines and have status with UA (our main carrier of choice). We fly out of SFO (where pre-check is not even on the radar) but were finally in an airport where it is offered (EWR).

I will add that we were on the inbound leg of an international, multi-stop itinerary. We were already through customs and immigration and needed to go back through security to head to SFO and we were denied. No explanation.

If this is a TSA/government endorsed program to which we have chosen to apply, relinquish some semblance of privacy and pay the fee for the privilege of being interviewed and scrutinized before being approved, why is it up to UA to say whether or when we can take advantage of it???

What am I missing???