FlyerTalk Forums - View Single Post - MUCH better phone agent on Kettle line!
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Old Oct 12, 2012 | 2:40 am
  #8  
DELee
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Join Date: Jun 2010
Location: TOA
Programs: HH LTDiamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA MM LT1P
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Originally Posted by emcampbe
PMUA recognized my phone number automatically. Then, for about a week after 3/3, it didn't. Then for about a week or two after that, iit did recognize me by phone number about half the time. Haven't had that happen again since about the end of march. Wonder why some can get it and others can't.
SHARES!

Or something like "bad data" imported during the switchover. Since 3/3, I wasn't receiving _any_ spam-mail from UA. I'd read about the flotsam and jetsam that kept washing up into other FT member inboxes but nothing showed in mine.

A few weeks ago, I went into my MP account settings since I hadn't spent any time in there since not only before 3/3 but well before in pmUA days. I didn't change anything but did a save. Within a day, I started to get the crap-mail that UA passes for info.

What's even more funny is crap-mail to _both_ of my OP/MP accounts is now flowing into my inbox. However, some times I see the same e-mail from a few minutes apart to several hours. Other times, one account will get crap and the other not. What's even worse is that I haven't touched the orphan account (an OP) since before 3/3.

So, honestly, some of it may be SHARES, some of it data that was imported into SHARES that is stuff it doesn't know how to digest or prefers to ignore, and all of this may be really random.

One would hope that there is some causality in the SHARES universe but evidence where PNR splits and non-equipment changes force random seat assignments among other things shows that neither HP nor COdbaUA has a handle on addressing the fundamental problems within this PSS. Or, perhaps, still doesn't care.

David

p.s. and yes, for those who may know what is "SHARES" and what is "not SHARES" - I don't care - the front facing software that I and other customers interface with still doesn't work even as well as the former .bomb.
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