Originally Posted by
mallodi
I think that's the OP's point. By not entering one's MP #, one gets to talk to an "kettle desk" agent, and in this case they seem to be good.
hmm, OP wrote "I just made a Skype call to the Premier Line - my number didn't take - so I was transferred to the regular line"
which could imply phone# didn't take (due to skype) or it didn't take his MP#
I assumed the former but maybe the latter is what he meant.