Originally Posted by
poverty.jet.set
I thought that entering your MP# gets you routed to the "1K desk", not your phone#.
I frequently call in from my GF's phone, say my MP#, and get to a "1K desk"
I think that's the OP's point. By not entering one's MP #, one gets to talk to an "kettle desk" agent, and in this case they seem to be good.