Hi,

Seems Jeff is putting his best phone agents on the General line rather than 1K line now!

I just made a Skype call to the Premier Line - my number didn't take - so I was transferred to the regular line - call answered immediately - when the agent was I was 1K she asked if I wanted to be transferred to my 'designated line'. I declined if she was able to fix what needed fixing - a GPU issue on an itinerary and a reissue of an award ticket. She took care of them both more quickly and efficiently than any Premier LIne agent has dealt with ANYTHING since 3/3.

Light at the end of the tunnel? Kettle only policy? Who knows - but I liked it - and may try the strategy of not putting in my MP number when I call next time.