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Thread: 2013 Mileage Plus Program Speculation
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Old Oct 4, 2012 | 8:30 am
  #69  
mherdeg
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Originally Posted by 1KHI
+1. Current UA SDC is far more generous. I have been struggling with AA SDC trying to change ticket within 24hrs and feel so restricted.
I would not be surprised to see the following happen:
  • United announces that in 2013 the 24-hour SDC rule will change to 3 hours with some convoluted extra system (only free for 1K and up, strict enforcement of connection time limits with automatic re-faring)
  • Frustrated passengers announce they will leave, write in, complain, etc.
  • United announces it has reversed course and 24-hour SDC rule will remain in effect, but with the same convoluted extra system (because they've already built it and it's too late to un-ship it)
  • Delighted passengers realize how good they have it relative to AA/DL and praise UA for its customer focus, innovation, and friendliness
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