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Thread: Refundable or Not?
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Old Oct 2, 2012, 9:32 am
  #5  
RobertS975
 
Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,907
Originally Posted by FlytheTail
I have found the DL agents just assume all non-Y fares are nonrefundable. I had to insist that the agent look closer at the fare rules once and after being on hold for 10 minutes, she realized her mistake. In other words, the DL agents are wrong if it is listed as refundable on the website (of course, minus the cancellation fee).

OK, the website does say that "a fee may be applied" right after it says cancelable/refundable.
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