Originally Posted by YorkieFlyer

As I said on the Involuntary changes thead
" I'm quite disappointed that they aren't acknowledging involuntary schedule changes in the Q&A nor have they evidently come up with an organised way to deal with changes by each star carrier by now.Is there yet a clear publicly stated alternative to advising us that the only option in the event of a schedule change is to cancel? "

FTer's have struggled to get BMI and * carriers to take responsibility for changes and we've helped each other sometimes get a resolution. I feel very sorry for the majority with future award tickets who lack the knowledge to attempt a resolution short of cancelling. There has been no consistency nor acceptance of resonsibility to fulfil the contract by the ticketing carrier BMI.

Nicci I wonder whether you would like to comment?