Originally Posted by
MojaveFlyer
What's the deal with medical reasons and no change fee charged? This is new to me. I've had to cancel a couple of personal trips this year with myself and my family due to some medical problems and eventually surgery, and would have perhaps benefited had I known. On another trip my wife had to stay home to tend her post-op mother while the rest of us went on her trip.
In some cases a non-refundable ticket with be refunded or more likely the change fee refunded
For unplanned events:
There will be a processing fee of $50 if this is a nonrefundable ticket. (Read E-Ticket policy.)
Death: Please provide a death certificate.
If you are sick: Please provide a doctor’s note advising you not to fly.
If you have an immediate family who is sick: Please provide the name, address and telephone number of the hospital where they are admitted and the name of their doctor.
If you have jury duty: Please provide a copy of your jury duty notice.
The full refund is only if the passagner is unable to travel within one year.