Hi WineCountryUA, sorry for the issue and great catch! Looks like the wording we’ve used in the instructions isn’t quite right. It even varies between browsers and operating systems. We’ll work to fix this as I can certainly see the confusion. Others mention being able to successfully submit by browsing/choosing the file and then “continuing” (and that’s the experience we’ve been able to recreate here too). But, it sounds like that did not work for you either. I’m happy to hear you ended up speaking with the Refund group. If other pieces of the process didn’t work as well and you want to send them to me via PM, would be happy to see if there’s anything else we’re missing.

Shannon